Every user on Jatheon Platform will be able to view the Audit Logs and depending on their permission, they will be able to view the following:

  • User - can view only his/her Audit Logs
  • Account Admin - can view the Audit Logs for all the users belonging to his/her Client
  • Compliance Officer - can view the Audit Logs for all the users belonging to his/her Client
  • MSP Admin - can view the Audit Logs for all of the users belonging to that MSP's Clients

The Audit section presents the audit logs in accordance with the chosen search criteria.

Navigate to the Audit Section

MSP Admin: The first drop-down presents the list of all the Clients managed by the MSP and the name of the MSP that the MSP Admin belongs to. If you can't find a particular Client/MSP, you can use the search box by entering the first two characters of the desired Client/MSP's name.

MSP Admin/Account Admin/Compliance Officer: After you select the Client/MSP, you can move to the next drop-down, where you’ll be able to view all User emails connected to that particular Client/MSP. You can select more than one user email by ticking the boxes next to them. 

MSP Admin/Account Admin/Compliance Officer/User: Once you select all the desired Users, head to the next drop-down, where you’ll be able to see the types of actions you're interested in. All actions will be selected by default, but you can select/deselect them as you see fit. You can use the search option to additionally filter actions by name.

The last drop-down determines the time frame that is taken into consideration. There is a Forever option, which means any date in the past, as well as the Today option, which lists the actions performed on that particular day. You can also select any date range by choosing the desired dates in the calendar. Click the Apply button once you’re finished. 

Once you click the Search Now button, you'll see a list of actions that fit the criteria you have previously set. They are listed in chronological order by default, but can be sorted differently by clicking the column’s name.

You can click a specific log to get detailed information about it.

The logs can be exported by clicking the Export button. Currently, only export to CSV is available so you just need to confirm this action by clicking on the Export Audit Logs button. 

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